OK, now I get where you're coming from.

I had actually never heard of them until a couple of years ago, by some fluke of Internet communities. (None of my friends were Goons, etc.)

SA has some extremely immature members who take things way too far a lot of the time. They 'ruin' it for the rest of us. For the record, SA bans people across the board for racism, and they have had active discussions on what to do about the mysogyny (sp?) and homophobia on the site - so they know it exists, and they're trying to work on it. It may not seem like it, but that's going on.

But not a hate site, like Stormfront.org and the like.

I'm not sure what your customer's base is; what's going on there?